Privacy Policy

Important Notice

Central to our purpose is our commitment to be transparent about how we collect and use personal information about you and with whom it is shared.

This Privacy Policy governs your relationship with Pay Ranger (we, us or our), when you use our services, our website or contact us.

We periodically update and improve this Privacy Policy and will let you know when we do via our website or other means. Please contact us if you have any queries about this Privacy Policy or our services.

What information do we collect?

The type of information that we collect from you will depend on your activity on our website. Your activity may include browsing our website/channel and/or contacting us. We collect personal information that helps us contact you, solve your software technical issues and personalise your experience using our software and our website.

We will only ask for, use or share sensitive information with your consent and only for the reason we collected it (unless required by law). When we collect personal information, it may include your name, phone number, email or address. If we don't need your personal information anymore, we will anonymise or delete it. When you access our website, you may also be providing us with information about your location, Internet provider, computer hardware, browser type and operating system.

How do we collect information?

When you speak with us on the phone, contact us through our website or open emails from us, you are potentially sharing personal information with us. This could be through our online enquiry form, or through responding to one of our service support emails. We may also use website cookies to tell us how you use our website and help us optimise our service for you. These cookies are digital identifiers that are automatically stored on your computer. They help us personalise our service to you, and can be turned off or deleted at any time through your Internet browser settings.

What do we do with this information?

Rest assured that we take our privacy obligations very seriously and only use personal information legally, fairly and transparently. We will only use your information to give you the best possible experience on our website/channel. This includes:

• monitoring activity on the website/channel;
• updating our internal information database;
• internal administrative purposes like billing or fault rectification;
• asking you for feedback; and
• marketing purposes.

We may do these by calling you, emailing you, searching Government databases or even posting you mail.

How we store and share your information

We always store your information securely in our Australian office, and only our staff and businesses we work with can access it. We use physical, electronic and management processes to keep your information safe. The businesses we occasionally work with to optimise your website experience may include other contractors, employers, industry organisations, advisers, and data storage and payment service providers, but we only ever share your information on a need-to-know basis.

It's possible that your information may be stored overseas (through these businesses) under different privacy laws and disclosure obligations to Australia. But rest assured, we enforce strict privacy and confidentiality obligations on any third parties we work with as part of our website.

We'll never sell your information (or give it away for free). However, a Government might ask for your information, e.g. under certain credit laws or through a court order. If our company is ever sold, your personal information may be shared with the new owner.

How can you contact us?

Again, we take our privacy obligations very seriously. If you have any privacy concerns whatsoever, please contact us immediately and we'll be very happy to help. We will do our best to keep your information accurate and up to date. You can view your data (and ask us to correct it) at any time by getting in touch with us.

If you're unhappy with something we have done with your information, or if you think that we're not complying with the law, please let us know and we'll fix any problems immediately. You can also make a complaint to the Office of the Australian Information Commissioner.

We're here to help. Please reach out to us if you have any privacy concerns.